Plastic Surgeon - cosmetic repair specialists and experts in material and building product repairs such as - Plastic & GRP, Woods and Veneers , Stone and Brick, Ceramics and Enamel, Glass and Glazing, Metals聽and Foils, and聽other surfaces聽is pleased to announce they have been shortlisted as a finalist at the 2011 海角社区app, under the category of 鈥楤est use of Technology鈥� for their reporting software system 鈥� VisibilITy.聽
The reporting system was launched in 2010 and was created to help customers plan and聽budget for聽repair聽requirements on聽future building projects, as well as report on existing projects. It is an online service that聽provides real-time data and analysis of repairs undertaken upon customer projects.
The customer facing VisibilITy system is the outcome of many internal systems functioning together to produce a result that provides real benefit to the customer in terms of service levels, response times, data accuracy and invaluable cost and waste savings.
Managing Director, Rob Mouser said: 鈥淭he success of the project has come from our desire to have an entirely paperless order process.聽 From the moment the customer places an order with the customer services team the digital process begins.聽 Once placed, the order is instantly dispatched via Plastic Surgeon鈥檚 bespoke Mobile Finisher software directly to the handset of the finisher who has been assigned the work.聽 The software contains all the details a finisher needs to complete the work.
He went on to say:聽 鈥淣ot only does this software greatly improve the company鈥檚 response time but also improves its data accuracy. Any updates on the progress of an order are instantly fed back into the head office systems within minutes.聽 We are thrilled to be selected as a finalist at the prestigious 海角社区app Awards.鈥�
The most recent release of Mobile Finisher not only allows all the field staff to record detailed repair information but also to take 鈥榖efore and after鈥� pictures of their cost saving repairs.
The 鈥榖efore and after pictures鈥� are automatically sent back to head office over the mobile phone network and can be included on the work completion record which all customers receive on completion of the job.
Mobile Finisher is an application created in house for the exclusive use of Plastic Surgeon鈥檚 finishers.
The real benefit from VisibilITy comes though in the form of cost saving analysis.聽 The system allows the customer to eliminate waste by identifying and controlling the causes. Customers can also identify just how many worktops or baths have been saved from reaching a skip. When cross referenced with a customer鈥檚 own material costs the total savings should be obvious. Once the additional labour costs involved in replacing a damaged item, along with the inevitable disruption on site, have been factored in, the choice of repair over replacement can be easily made.
Through the use of its VisibilITy technology, Plastic Surgeon can help its clients to reduce their landfill bills, by demonstrating the savings achieved by repairing rather than replacing items.
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