Based in the northeast of England, and part of Lumsden & Carroll Engineering and Esh Group, Lumsden & Carroll Construction had never bought Cat machines before. Its decision to selection Cat 428F2 backhoe loaders followed field trials.
Phil Basset, workshop foreman at Lumsden & Carroll Construction, said: 鈥淲e had very specific requirements; we needed a machine that was of a high quality, that would run without issues and reduced down-time. All in all, a better built machine that is reliable. The Cat backhoe loaders definitely seem to be meeting our requirements.
John Ingram, Finning鈥檚 regional sales representative, said: 鈥淚t was great to see Lumsden & Carroll expressing an interest in the Cat backhoe loaders. As the operators on site had limited experience operating a Cat machine, we provided a demo Cat 432F2 and Cat 427F2 backhoe loader for two weeks. It was important that the team on site really got a feel for the machines. The feedback we received from the operators was extremely positive, with comments on the 鈥榦bvious鈥� quality of the machine.鈥�
Phil Basset said that the Finning service team had responded swiftly to an issue with a coupler on one of the machines. 鈥淥f course we鈥檙e bound to experience a few difficulties, it goes with the territory,鈥� he said, 鈥渂ut the response time and professionalism of the Finning team gives us a great deal of confidence and assurance. We will surely be looking to expand our Caterpillar fleet in the future.鈥�
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