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Resident Liaison Officer

Job Description

Job Advert: Resident Liaison Officer

Position: Resident Liaison Officer
Location: Rushden (Council Flats)
Duration: Until the end of February
Start Date: Immediate

We are currently seeking an experienced and dedicated Resident Liaison Officer to join our team for an important project working in council flats in Rushden. This is a short-term role with the opportunity to work until the end of February, helping to facilitate communication between residents and the project team during ongoing works.

Key Responsibilities:

• Act as the main point of contact for residents in the council flats, addressing their queries, concerns, and providing support throughout the project.
• Coordinate and communicate effectively between residents and contractors to ensure minimal disruption during the works.
• Organise and attend resident meetings to provide updates on the progress of the project, including any potential disruptions or changes.
• Ensure residents are kept informed of any works that may impact them, including access to their flats, noise levels, and work schedules.
• Provide support and guidance to residents regarding any relocation, temporary accommodation, or access arrangements.
• Ensure that all concerns and complaints are dealt with promptly and professionally.
• Liaise with the project management team, contractors, and local authorities to ensure smooth communication and problem resolution.

Requirements:

• Previous experience as a Resident Liaison Officer or in a similar customer-facing role, preferably within social housing or construction.
• Strong communication and interpersonal skills, with the ability to engage with residents in a professional and empathetic manner.
• Knowledge of social housing policies and procedures is desirable.
• Ability to handle sensitive issues with discretion and professionalism.
• Strong organisational and time-management skills.
• Ability to work independently and manage multiple priorities.
• A proactive, problem-solving approach to any challenges that may arise.

Working Hours:

• Full-time, Monday to Friday.

If you are interested please apply here.

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